The D. Noble Collection offers returns and exchanges on all orders.
Returns and exchanges are accepted within 30 days of package arrival date. Item must be new, unused and in the same condition that it was when shipped. It must also be in the original packaging with tags attached.
Please note that personalized Items including art cannot be returned or exchanged.
Refunds will be processed and a credit will automatically be applied to your credit card or original method of payment after we receive your package. Please note processing of returns can take 1-2 weeks.
To initiate a return or exchange, you must first contact a representative at firstname.lastname@example.org with your order number and a detailed description of what item/items you want to return or exchange and we will get back to you with confirmation within 1-2 business day(s). For exchanges, please specify the new style /color / size you wish to receive. If you received your package and it's damaged we will provide a return label to ship back package. When received your new package will be shipped out free of charge.
The D. Noble Collection reserves the right to evaluate merchandise and determine whether damage is a result of defective production or normal wear-and-tear.
Please note that availability of the replacement item is not guaranteed.
To complete your return or exchange, please fill out the included Return Form. For exchanges, specify the exchange item and the new style /color / size on the return/exchange form, and include this completed form in your return package.
WHERE TO SHIP YOUR RETURN/EXCHANGE MERCHANDISE:
The D.Noble Collection
Los Angeles , CA 90040
All orders placed on sale items are FINAL and we will not be able to accommodate any adjustments to completed orders.
No returns, exchanges, or store credit. No exceptions.
We ship via USPS which provide secure and easy trackable methods of shipping. If your package gets lost in transit we will do everything we possibly can to assist you.
We cannot be held responsible for packages once proof of delivery is generated.
For domestic packages we ask USPS to require a signaturs for items over $200.
If you would like to either waive this requirement, or if you would like to ask for a signature for less than $200 USD. please contact us at email@example.com and include your order number.
You can hand wash your silk pajama set by submerging it into cold to lukewarm water using a mild detergent. Gently rub soap in with your fingers ( you can add a few drops of hair conditioner to the water for an extra silk feel). Don't use harsh detergents that contain bleaches or brighteriers. After gently swishing and rubbing through the cleaning with your fingers, rinse silk set in cold water until all the suds are gone. Wrap silk pajamas in a dry towel and gently push down. If hand washing, do not wring or twist the satin fabric. Lastly unwrap and allow it to lay flat and air dry.
Machine Wash on a gentle cycle using cold to lukewarm water and a mild soap (add a few drops of hair conditioner to the final rinse water for an extra silk feel). After the washing cycle is complete lay the silk set flat on a clean, dry towel, and roll the towel and apply pressure to squeeze out excess water (do not wring or twist the silk fabric). Unroll, then remove your silk set and lay it flat on another clean, dry towel to finish air drying.
Do Not Tumble Dry. Air dry only. Avoid placing silk pajamas in the dryer. Heat can cause the silk to shrink and cause the fabric to dull.
Low Temperature Iron only.
Your silk pajama set can be ironed on a medium/light setting, with no steam ( or on your irons “silk” setting). You can iron only once it's dry. We recommend turning ironing your silk set inside out, and placing a cloth on top of the area you’re ironing to prevent potential damage. While ironing be sure to use quick strokes and never allow the iron to linger too long on any one spot.
Note: Most wrinkles in silk can simply be steamed out. If you don’t have a steamer you can simply hang your silk beauty cover in the bathroom and let it steam while turning on your hot shower.
Never spray silk with perfume or deodorant. Never expose silk to direct sunlight for long periods of time.
Enjoy free shipping on all orders over $100
$5.00 Flat rate shipping on all orders under $100
Orders take 1-2 business days to be processed, and will be shipped using USPS ground delivery. Orders shipped using USPS ground take to 2-7 business days to arrive. Expedited Shipping options are available. Expedited Shipping is only valid for orders shipped within the Continental United States. Expedited orders placed before 10:00 AM PT (1:00 PM ET) will be shipped the same day. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
Ground Shipping is a flat rate of $5, and orders over $100 shipped within the Continental United States qualify for free ground shipping. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays.
Expedited Shipping Options
2ND DAY AIR
2nd Day Air is a flat rate of $15. All 2nd Day Air orders confirmed before 10:00 a.m. PT (1 PM ET) will be processed and shipped the same day, pending credit card verification. Orders placed after 10:00 AM PT (1 PM ET) will be processed and shipped the following business day. Orders placed on Friday after 10:00 AM PT (1 PM ET) will be shipped on the following Monday (excluding holidays).
Overnight Shipping Options
Overnight Shipping is a flat rate of $25. All Overnight orders confirmed before 10:00 AM PT (1 PM ET) will be processed and shipped the same day, pending credit card verification. Orders placed after 10:00 AM PT (1 PM ET) will be processed and shipped the following business day. Orders placed on Friday after 10:00 AM PT (1 PM ET) will be shipped on the following Monday (excluding holidays).
You will be emailed a tracking number once your order has been shipped to track your package. For orders shipped outside of the continental United States please allow 8-21 business days for delivery.
Once your order has shipped, you will be emailed a tracking number. Tracking will be available the day after your order is shipped out. If your order is shipped ground flat rate via USPS, you can view the progress by tracking your package at https://www.usps.com, if you selected 2-day or overnight shipping you can check the progress of your package at https://www.fedex.com or www.ups.com depending on which carrier was used.
Packages with a subtotal of $100 or higher will be shipped with a signature required for delivery. If you would like to either waive this requirment , or if you would like to ask for a signature of less than $100 USD, please contact us at firstname.lastname@example.org and include your order number.